User Privacy Policy

Last version update: January 21, 2025

At LiLO Live, we are committed to protecting your privacy and ensuring your data is handled with the utmost care. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services. By accessing or using LiLO Live, you agree to the practices described in this Privacy Policy. If you have any questions or concerns, please contact us at support@lilo.club.

1. Information We Collect

We collect various types of information to provide, improve, and personalize your experience with LiLO Live. The data we collect serves the following purposes:

1.1 Personal Information:

  • Purpose: To create and manage your account, ensure secure login, and enable personalized content.
  • Includes your name, email address, phone number, gender, avatar, and third-party login data (e.g., Google, Facebook).

1.2 Device and Technical Information:

  • Purpose: To ensure app functionality, troubleshoot issues, and improve performance.
  • Includes device model, operating system, IP address, browser type, unique identifiers, app usage logs, error logs, and performance data.

1.3 Content and Activity Data:

  • Purpose: To enable content sharing, interactions, and social features.
  • Includes photos, videos, audio, and other content you upload or share, as well as interaction data like messages, comments, and likes.

1.4 Location Data:

  • Purpose: To personalize live streaming and content recommendations.
  • Includes approximate geographic location data if location services are enabled. You can disable location tracking at any time in your device settings.

1.5 Cookies and Similar Technologies:

  • Purpose: To enhance user experience, analyze traffic, and personalize content.
  • We use cookies to track session activity, preferences, and offer targeted ads. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

  • Provide Services: To enable live streaming, content creation, and messaging.
  • Personalization: To tailor content, recommendations, and advertising to your preferences.
  • Security and Fraud Prevention: To safeguard your account and ensure platform integrity.
  • Analytics: To understand how our services are used and improve app performance.
  • Marketing and Notifications: To send you personalized marketing materials, system updates, and other relevant notifications. You can opt out of marketing communications at any time.

3. Sharing and Disclosure of Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

3.1 Service Providers: We share your data with third-party service providers who assist us in operating LiLO Live:

  • EngageLab: For OTP authentication.
  • Agora SDK: For live streaming functionality.
  • Firebase SDK: For analytics, push notifications, and user engagement.
  • Tencent Cloud SDK: For messaging services and chat functionality.

3.2 Legal Compliance: We may disclose your personal information to comply with legal obligations, such as court orders, or to protect our rights, property, or the safety of others.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

3.4 Aggregated and Anonymized Data: We may share aggregated or anonymized data for research, analysis, or marketing purposes, which does not identify individual users.

4. Data Security

We take the security of your data seriously and implement robust security measures to protect it:

  • Encryption: Sensitive data is encrypted during transmission and storage.
  • Access Control: Personal data is accessible only to authorized personnel who need access to perform their duties.
  • Regular Security Audits: We conduct regular security audits to identify vulnerabilities and address them.
  • Breach Notification: In the event of a data breach that affects your personal data, we will notify you as soon as possible, in compliance with applicable laws.

5. User Rights

You have the following rights regarding your personal data under privacy laws such as GDPR, CCPA, and other applicable regulations:

5.1 Access:

  • You can request a copy of the personal data we hold about you, including how we process it.

5.2 Correction:

  • You can update or correct any inaccuracies in your personal data.

5.3 Deletion:

  • You can request the deletion of your personal data through our Account Deletion Request Page.
    Please note: Deleting your account will result in the removal of all personal data associated with your account, including your content, preferences, and other account information. This action is permanent and irreversible.

5.4 Data Portability:

  • You can request a copy of your personal data in a machine-readable format.

5.5 Restriction and Objection:

  • You can restrict or object to the processing of your personal data, including for marketing purposes. If you object, we will stop processing your data for marketing purposes.

Exercising Your Rights: To exercise any of these rights, please contact us at support@lilo.club. We will respond to your requests in a timely manner, in accordance with applicable laws.

6. Minor Protection

We do not knowingly collect personal data from children under the age of 13 without verifiable parental consent. If we discover that we have inadvertently collected such data, we will delete it as soon as possible. Parents or guardians are encouraged to supervise their children’s use of LiLO Live and contact us if they wish to access or delete their minor’s data.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

8. International Data Transfers

LiLO Live operates globally, and your data may be transferred to and stored in countries outside your own. We ensure that all international data transfers comply with applicable data protection laws through:

  • Standard Contractual Clauses or other safeguards to protect your personal information.
  • We take measures to ensure your data is protected regardless of where it is processed or stored.

9. Updates to This Policy

We may update this Privacy Policy from time to time. If we make significant changes to the way we handle your personal data, we will notify you via in-app notifications or email. Your continued use of LiLO Live constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your rights, please contact us:

  • Email: support@lilo.club
  • Mailing Address: PT. BERSAMAKITA PERKASA ABADI, Privacy Department

Cookie Policy

For detailed information about how we use cookies, please refer to our Cookie Policy.





 

 

LiLO Live User Agreement

Last Updated: January 21, 2025

This User Agreement (hereinafter referred to as the "Agreement") constitutes a legally binding agreement between you (the "User") and LiLO Live ("we," "us," or "our"). By accessing or using our services, you acknowledge that you have read, understood, and agreed to be bound by this Agreement. If you do not agree to these terms, you must immediately cease using our services.

1. Scope of Services

1.1 Services Offered:

  • LiLO Live provides live streaming, messaging, content creation, and value-added services via its mobile apps, websites, and other platforms (collectively referred to as "Services").
  • Features include, but are not limited to, live broadcast hosting, user interactions, virtual currency, and content sharing.

1.2 Access and Use:

  • Services are provided exclusively through official LiLO Live platforms. Any unauthorized modification, distribution, or access to our services constitutes a breach of this Agreement.

1.3 Third-Party Access:

  • Services may integrate with third-party platforms (e.g., Google, Facebook). Your use of these integrations is governed by their respective terms of service.

2. User Eligibility

2.1 Age Restrictions:

  • You must be at least 18 years old or obtain the explicit consent of a parent or guardian if you are a minor.

2.2 Account Registration:

  • You are required to provide accurate, current, and complete information during registration.
  • Account security, including the confidentiality of login credentials, is your responsibility.

2.3 Prohibited Activities: You agree not to engage in the following:

  • Posting or sharing illegal, offensive, or fraudulent content.
  • Impersonating another individual or entity.
  • Using the platform to harass, abuse, or exploit others.
  • Exploiting platform vulnerabilities for unauthorized benefits.

3. Virtual Currency and In-App Purchases

3.1 Nature of Virtual Currency:

  • Coins and other virtual items are intangible assets provided under a license for personal use only. They cannot be redeemed for cash or transferred outside the platform.

3.2 Usage Limitations:

  • Misuse, trading, or unauthorized transfers of virtual items are prohibited and may result in account suspension or termination.

3.3 Refund Policy:

  • Purchases of virtual items are final and non-refundable unless required by applicable laws.

4. Content Guidelines

4.1 User-Generated Content:

  • You retain ownership of the content you create or upload. However, by posting content, you grant LiLO Live a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content for service delivery and promotion.

4.2 Prohibited Content:

  • Content that violates laws, promotes hate speech, or endangers public safety is strictly prohibited.

4.3 Moderation:

  • LiLO Live reserves the right to review, remove, or restrict content that violates this Agreement or applicable laws.

5. Privacy and Data Protection

5.1 Data Collection:

  • LiLO Live collects personal data, including phone numbers, device information, and user activity, to deliver and improve services.
  • For detailed information, refer to our Privacy Policy.

5.2 Third-Party Services:

  • We work with trusted partners such as:
    • EngageLab: For OTP authentication.
    • Agora SDK: For live streaming.
    • Firebase SDK: For analytics and notifications.
    • Tencent Cloud SDK: For chat services.

5.3 User Rights:

6. Intellectual Property

  • All trademarks, logos, and content provided by LiLO Live remain the intellectual property of LiLO Live and its affiliates.
  • Unauthorized use, duplication, or distribution of proprietary content is strictly prohibited.

7. Limitation of Liability

7.1 Service Availability:

  • LiLO Live does not guarantee uninterrupted or error-free access to services.

7.2 User Responsibility:

  • You assume all risks associated with using the platform. LiLO Live is not liable for any damages resulting from service interruptions, data loss, or unauthorized account access.

8. Termination

8.1 Account Suspension:

  • We reserve the right to suspend or terminate accounts for violating this Agreement or engaging in prohibited activities.

8.2 Service Discontinuation:

  • LiLO Live may modify or discontinue services at its discretion. Users will be notified of significant changes.

9. Governing Law

This Agreement is governed by the laws of your region. In case of disputes, the courts of your jurisdiction will have exclusive authority.

10. Updates to this Agreement

LiLO Live reserves the right to update this Agreement. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated terms.

11. Contact Us

For questions or concerns about this Agreement, please contact: